KNEE SUPPORTER

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes:

• Transit time for us to receive your return from the shipper (5 to 10 business days)
• Time to process your return once we receive it (3 to 5 business days)
• Time for your bank to process the refund (5 to 10 business days)

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Delivery Locations

We deliver across all regions of the UAE and Saudi Arabia.

Order Processing & Delivery Time

Processing Time: Orders are processed and dispatched within 1 to 2 business days.

Estimated Delivery Time:

• UAE: 2 to 3 business days
• Saudi Arabia: 2 to 3 business days

Delivery Partners

We work with trusted local and international courier services to ensure your order arrives on time and in perfect condition.

Order Tracking

Once your order has been shipped, a tracking link will be shared with you via SMS or WhatsApp, allowing you to monitor your shipment in real time.

Address Accuracy

Please make sure that your delivery address and contact details are accurate at the time of checkout. JK TradeLink LLC is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.